FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.

Where do we deliver and what are the shipping fees?

We deliver worldwide. Shipping fees are FREE for every order.

Where are you based?

Our company is based in France.

Who delivers my item?

Your items are delivered through your local postal service.

What are the delivery hours?

Items are delivered according to the procedures of your local post office.

What happens if nobody is at home?

Do not worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your local post office where you can pick it up.

I entered the wrong address, what should I do?

Do not worry, if your order has not yet been shipped, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our Terms and Conditions of Sale, once an order has been shipped from our warehouse, no further changes can be made.

Is your website secure?

This website is 100% secure. In fact, we could even say it is 300% secure. Here is why: First, the website you are visiting is hosted on an HTTPS server, as shown by the small padlock on the left side of this page’s URL. Most websites only secure their “cart” and everything related to order payments. On this website, ALL PAGES are secure and cannot be hacked or targeted by malicious software. Finally, regarding payments, we use Stripe and PayPal, which are references in terms of online transaction security.

What payment methods are available?

Currently, you can pay by credit card or via PayPal on our website. We do not accept bank checks, bank transfers, or cash on delivery.

What happens if I am not satisfied with my product?

We offer a 100% money-back satisfaction guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days after receiving it and we will fully refund the price of the item as soon as it arrives back to us. However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of shipment.

Still have questions?

If you still have any questions, you can contact us by email at contact.myfgroup@gmail.com