RETURNS AND REFUNDS
RETURNS AND REFUNDS
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Our return policy lasts 14 days. You must request a return within 14 days after receiving your order. If more than 14 days have passed since you received your order, we may not be able to offer you a refund or exchange, except where otherwise required by applicable law.
To be eligible for a return, your item must be unused, unworn and in the same condition in which you received it. It must also be returned in its original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, flammable liquids or gases, or any product that cannot be safely returned.
Additional non-returnable items include:
* Gift cards
* Downloadable software products
* Certain health, beauty and personal care products
* Products that have been customized or personalized
* Products marked as final sale, except where the product is defective, damaged, incorrectly described or where a return is otherwise required by applicable law
To complete your return, we require a receipt, order confirmation or other proof of purchase.
Please do not send your purchase directly back to the manufacturer unless we specifically instruct you to do so.
Certain situations may qualify only for a partial refund, where applicable:
* Books with obvious signs of use.
* CDs, DVDs, software, video games, tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or has missing parts for reasons not caused by an error on our part.
* Any item returned after the 14-day return period, where we agree to accept the late return.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged during delivery, or if you receive the wrong item.
Please contact us at contact.myfgroup@gmail.com and provide your order number, a description of the issue and, where reasonably requested, photographs showing the damage, defect or incorrect item.
We will review the issue and provide an appropriate solution, which may include a replacement, repair, refund or other remedy, depending on the circumstances and applicable law.
Nothing in this Return and Refund Policy limits any mandatory rights or remedies available to consumers under the laws of Ontario or the applicable federal laws of Canada.
REFUNDS, WHERE APPLICABLE
Once we receive and inspect your returned item, we will send you an email confirming that we have received it. We will also notify you whether your refund has been approved or rejected.
If your return is approved, your refund will be processed and automatically issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank, credit card issuer or payment provider.
Original shipping charges are not refundable unless the item was defective, damaged, incorrectly delivered or unless otherwise required by applicable law.
We reserve the right to reduce the refund amount if the returned product has been used, damaged or handled beyond what is reasonably necessary to inspect it, except where the damage or defect was not caused by the customer.
LATE OR MISSING REFUNDS, WHERE APPLICABLE
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card company or payment provider. It may take some time before your refund is officially posted.
You may also need to contact your bank because processing times can vary between financial institutions.
If you have completed these steps and still have not received your refund, please contact us at contact.myfgroup@gmail.com.
SALE AND FINAL-SALE ITEMS, WHERE APPLICABLE
Regular-priced and discounted items may be eligible for return unless they are clearly marked as final sale at the time of purchase.
Final-sale items are generally not eligible for return, refund or exchange due to a change of mind. However, this restriction does not apply where an item is defective, damaged, incorrectly described or where a refund or other remedy is required by applicable law.
EXCHANGES, WHERE APPLICABLE
We replace items if they are defective, damaged or incorrectly delivered, subject to product availability.
If you wish to exchange an eligible item for the same product, please contact us first by email at contact.myfgroup@gmail.com.
After your exchange request has been approved, send your item to:
contact.myfgroup@gmail.com.
Please do not send an item before receiving return instructions from us. Unauthorized returns may be refused or may experience processing delays.
If the requested replacement is unavailable, we may offer you a refund, store credit or a suitable alternative, subject to your agreement and applicable law.
GIFTS
If the item was marked as a gift when purchased and was shipped directly to you, you may receive a gift credit for the approved value of the returned item.
Once we receive and inspect the returned item, the gift credit may be sent to you electronically.
If the item was not marked as a gift when purchased, or if the purchaser had the order delivered to themselves before giving it to you, any approved refund will normally be issued to the original purchaser using the original payment method.
RETURN SHIPPING
Before returning a product, please contact us at contact.myfgroup@gmail.com to obtain return instructions.
Approved returns must be mailed to:
contact.myfgroup@gmail.com.
You are responsible for paying the shipping costs associated with returning an item because of a change of mind. Return shipping costs are non-refundable.
If the product is confirmed to be defective, damaged, incorrectly described or incorrectly delivered, we may provide a prepaid return label or reimburse reasonable return shipping costs, as appropriate.
If a refund is issued for a change-of-mind return and we paid the return shipping costs on your behalf, those return shipping costs may be deducted from your refund.
The time required for an exchanged product to reach you may vary depending on your location, product availability and the shipping carrier.
If you are returning an item valued at more than CAD $100, we recommend using a trackable shipping service and purchasing shipping insurance.
We cannot guarantee that we will receive a returned item if it is sent without tracking. You are responsible for the returned item until it is delivered to the return address, except where we have provided and arranged the return shipping service.
ORDER CANCELLATIONS
To request the cancellation of an order, please contact us as soon as possible at contact.myfgroup@gmail.com.
We cannot guarantee that an order can be cancelled after it has been processed, prepared or shipped.
If the order has already been shipped, you may need to wait until you receive it and then follow the return process described above.
Nothing in this section limits any cancellation rights that may apply under the Ontario Consumer Protection Act, 2002 or other applicable laws.
CONTACT INFORMATION
For questions about returns, exchanges, damaged products or refunds, please contact us at:
contact.myfgroup@gmail.com